Hi, my name is Dilawar Hussain (a.k.a Dilawar Hussain Soomro or Dilawer Soomro), and I’m an IT Technical Support Specialist with a strong focus on systems, troubleshooting, and practical infrastructure skills.
Over the years, I’ve transitioned from content and marketing into IT—where I now help users and teams by diagnosing issues, resolving incidents, and keeping systems running smoothly. I enjoy breaking complex technical problems into clear steps, communicating updates in plain language, and documenting solutions so they’re easy to repeat.
As an IT professional, I have worked for ESW Capital Group, a parent organization behind multiple technology companies, including (but not limited to) Aurea, GFI, Trilogy, and Crossover. This experience strengthened my ability to work across different products, environments, and support workflows while keeping customer impact and resolution quality as the top priority.
My core strengths include Windows troubleshooting, Windows Server fundamentals, Active Directory (users/groups and basic administration), networking fundamentals (TCP/IP, DNS, DHCP), and virtualization/homelab environments. I’ve built a virtual homelab with Windows Server and client machines to practice real-world scenarios and deepen my skills through hands-on learning.
You can explore my my blog for selected work and projects, and I’ll continue adding IT labs, documentation, and certifications as I progress.
Contact me if you have any questions.